FAQ

Q: Can I manage my account online?

A: Yes, with an online account you can arrange a service visit, find out what’s happening with your appointment, submit a meter reading and book an engineer. We’ve even got a free smartphone app.

Q: What does an annual service include?

A: This is a visit we carry out in each contract year to check your boiler and central heating system or gas appliance (depending on what is included in your agreement) are safe and in good working...

Q: Can I speak to someone if I have a question about services?

A: You can call us on 0800 980 6004. Monday to Friday: 8am - 8pm, Saturday 8am - 6pm. Calls are free from mobiles and landlines. We record calls to help improve our service to you.

Q: What does an annual service include?

A: This is a visit we carry out in each contract year to check your boiler and central heating system or gas appliance (depending on what is included in your agreement) are safe and in good working...

Q: Can I speak to someone if I have a question about services?

A: You can call us on 0800 980 6004. Monday to Friday: 8am - 8pm, Saturday 8am - 6pm. Calls are free from mobiles and landlines. We record calls to help improve our service to you.

Speak To A Plumber